Service Contracts
Ensuring Unmatched Support and Reliability
At Code3AV Inc., we understand that seamless operation of your audio-visual systems is crucial for effective communication and presentation. Our service contracts are tailored to guarantee that your systems remain functional and efficient. With three distinct tiers—Gold, Silver, and Bronze—each plan is designed to provide valuable support and maintenance services tailored to your needs.
Contact us today to learn more about what Code3AV Inc can do for you.
Essential Benefits of Our Service Contracts
On-site Support Discounts
Service contract holders benefit significantly from discounted on-site support services. With plans designed to reduce costs, you can ensure timely assistance without breaking your budget.
Free Telephone Support
All service contracts include complimentary telephone support, allowing you to resolve issues quickly without the hefty $100/hour fee imposed on non-contract clients.
Increased Response Time
With our tiered contracts, response times are prioritized, ensuring that your needs are addressed swiftly—an essential aspect of any successful operation.
Preventative Maintenance Visits
The hallmark of our service contracts, preventative maintenance visits help catch potential issues early. With increased visits in higher tiers, you can rest assured problems are averted before they disrupt your operations.
Peace of Mind
Ultimately, service contracts provide peace of mind. Knowing that your audio-visual systems are supported by dedicated professionals ensures that you can focus on what matters most: your message and your audience.
Gold Tier: Comprehensive Support
The Gold Service Contract is our most robust offering, designed for clients who require the highest level of service support and reliability. With this plan, clients enjoy three preventative maintenance visits per year, ensuring that your audio-visual systems are always in peak condition. All on-site labor is also provided free of charge, enhancing your operational efficiency while keeping your costs predictable. Only service labor outside of normal business hours incurs a charge, but even then, you will receive a generous 33% discount on those rates. With Gold, you can trust that your systems are protected and well-maintained.
Silver Tier: Balanced Coverage
Our Silver Service Contract strikes a perfect balance between cost and comprehensive care. Clients benefit from two preventative maintenance visits annually, allowing our expert technicians to identify and resolve potential issues before they become critical. The first two hours of every service call during regular business hours are complimentary, providing substantial savings on labor costs. Any labor beyond this is discounted by 25%, and travel charges are waived. The Silver plan equips you to keep your audio-visual systems fully operational while enjoying exceptional value.
Bronze Tier: Essential Protection
- For those seeking essential support, our Bronze Service Contract is an excellent choice. This plan includes one preventative maintenance visit per year, helping to uphold the functionality of your systems and avoid unexpected breakdowns. While this tier requires a slightly higher investment in labor, clients still receive a 12% discount on service labor, coupled with a travel fee of $90 per hour. Additionally, telephone support is included at no extra charge. The Bronze contract is designed for those who need foundational coverage without overspending.
Compare Our Plans
Why Choose Code3AV?
Expertise and Experience: Code3AV has a certified team of AV professionals with extensive experience, ensuring smooth system operation and top-tier service.
Tailored Solutions: Our tiered service contracts let you choose a plan that fits your specific needs and budget, whether you want basic coverage or full support.
Proactive Maintenance: Selecting Code3AV means opting for proactive maintenance. Our preventative visits help identify issues early, ensuring reliability and extending equipment life.
Reliable Support: Our service contracts provide responsive support when you need it. With free telephone support and discounted onsite visits, help is always accessible.
Commitment to Customer Satisfaction: We are dedicated to delivering excellent service, focusing on exceeding expectations and building trust-based, long-term client relationships.